Helpdesk

Category: Third-party services

• What are third-party services?

  Third party services are principally offered by third parties through text (SMS); MMS; shortcodes; 070 and 090 numbers; or WAP. The tariffs of these services are determined by the service providers and not by KPN Group Belgium or its brands. KPN Group Belgium is limited to collecting the amounts (VAT and taxes included) on behalf of the service provider and transferring them the collected moneys. KPN Group Belgium does not hold any responsibility with regard to these services. Examples of third party services: downloading logos, ringtones, games, applications, voting via mobile phone, etc.

• Where can I get an overview of the third party services I have used?

  At Simyo you can consult these transactions via MySimyo

• I have a question or complaint about a third party service (logos, ringtones, TV games, ...), who do I address?

  You can contact the service provider. You can find here their contact details , but they are also available in MySimyo. Always mention the following information to the service provider:
  - shortcode that sent the message to the customer / the special number to call
  - date/time of the call or message
  - content of the message
   

• I regularly receive texts from a shortcode, how can I stop that?

  Text “stop” to the number that sends these messages. After that, you should contact the service provider as soon as possible. You can find here the phone number or e-mail address of the service provider .

• Because of professional reasons I need an invoice for the use of these services. Where can I ask this invoice?

  If the customer is a company, this company might need an invoice for the third party services used by the company’s end users. Only the service provider (owner of the service) can create an invoice for the services used. KPN Group Belgium cannot create an invoice for third party services. Please contact the service provider in question.