Helpdesk

Category: Sms reload

  • 8399 new code for sms reload

    The new shortcode for SMS reload is 8399. The old code (3399) is not valid from 01/06/2008 on. 

  • What do I have to do to make a top-up by SMS?

    1. Register on the Self Service.
    2. Choose how you wish to pay for top-ups: by credit card or direct debit.
    3. If you choose to pay by direct debit, please print and sign the direct debit form. If you’re a customer at KBC, CBC, FORTIS, ING, Dexia, Bank van de Post or Banque de la Poste, you sent the document to the address mentioned on the form. If you’re a customer at another bank you sent it to your bank.
    4. You will receive your personal pin code via e-mail (in case of credit card) or on your bank statement (in case of direct debit)

    If you pay by credit card, you do not need to mail or fax a form.

  • How much does this service cost and what is the tariff to send SMS to 8399 ?

    The SMS reload facility is entirely free as well as sending SMS to 8399 !!

  • I cannot download the domiciliation form

    Check if "Adobe Acrobat Reader" has been installed. You can download "Adobe Acrobat Reader" on following link http://www.adobe.com/products/acrobat/readstep2.html

  • When can I start making top-ups by SMS?

    After registration you will receive your SMS Reload pin code and you will be ready to start making top-ups!

  • Where can I find my SMS Reload pin code?

    If you registered with your current bank account, you'll find your SMS relaod pin code on your bank statement. If you registered with your credit card, you'll receive an e-mail with this pin code.

  • Who can make use of the SMS reload?

    All active clients who registered numbers for this service.

  • How can I make a top-up on my own prepaid account?

    Send an SMS to 8399:
    TOP AMOUNT PIN CODE
    e.g., TOP 15 12345

  • Sending a SMS to 8399 always fails, what can I do?

    If you keep on receiving the error 'Sending failed' every tim eyou send a SMS to 8399, you just need to enable the option "Special numbers" in your Selfservice => "Card management"

  • What is the minimum amount I can top up?

    All clients who are currently using the ancient tariff plan, have a minimum top up amount of € 15. All clients who registered after 5th December 2006 or clients who changed from tariff plan, can top up for a minimum amount of € 10. 

  • What is the maximum amount I can top up per text message?

    If you pay by credit card you can make a top-up of 75 euros per message and up to 150 euros per day. If you pay your top-ups by direct debit, the limit is 30 euros a day. As soon as Simyo has received payment for your latest top-up you can then make top-ups again. 

  • How many telephone numbers can I register?

    You can register up to five telephone numbers per current account or credit card (Simyo, BASE prepaid, Ay Yildiz, TMF).

  • How can I know the last successful reload and how much credit I have left?

    Just send the code ENQ to 8399 Simyo will return you an SMS mentioning the last successful reload and its date as well as your current balance.

  • How can I reload another simyo number?

    Send a SMS to 8399:
    PAY <space> AMOUNT <space> PIN CODE <space> SIMYO TELEPHONE NUMBER
    e.g., PAY 15 12345 3248xxxxxxx

  • How can I change my SMS Reload pin code?

    Send an SMS to 8399:
    PIN <space> old PIN <space> new PIN
    e.g., PIN 12345 54321
    If you are registered with your current bank account, you'll receive confirmation via SMS. If you are registered with a credit card, you'll receive a confirmation e-mail.
     

  • What if I forgot my pin code?

    You can request a new pin code by sending an SMS to 8399 with the message NEW.
    If you are registered with your current bank account, the new pin code will appear on your bank statement. If you pay by credit card, you will receive an e-mail with the pin code.

  • How can I add or remove a number from my current registration?

    Adding or removing numbers is simple on the registration page. No need to send a form.

  • What should I do if I change my bank account?

    You can update your current bank account number on the registration page. BASE will remove your existing direct debit and will send a new request to your new/current bank. You will only have to sign and send in the direct debit form.

  • Can I make a top-up via SMS from abroad?

    Topping up via SMS from abroad is not possible. 

  • Can I view the history of the amounts I have topped up?

    First of all, in the SelfService => Manage your card => Reload history. You will also have an overview on your bank or credit card statements.
     

  • How can I end my registration?

    Very simple, all you have to do is select the option "Terminate registration" on the registration page. Simyo will take care of the rest. No notice letter required. 

  • All steps have been taken for sms reload, but I get an ERROR message while sending the first sms

    The reason is that you have absolutely no credit on your simcard. The systems don't allow any traffic when no credit is on the simcard. At least € 0,01 has to be available on your simcard.

    Although sending an sms to 8399 is for free, the system will block when you want to send your first sms to top up via sms.
    First you have to top up via the website, and next time topping up by sms will be operational.

  • I get the mention that my account number is already in use. What's the reason?

    This means your bank account number has already been registered for sms reload at BASE or one of its partners. You can solve this issue by:

    1. filling in the same data at simyo as during the registration process at BASE or partners.
    2. using another bank account number to enable sms reload at simyo as the account used for sms reload at BASE.
    3. Cancel all sms reload numbers at BASE or partner(s) and register your own simyo number again.

    After that, the problem will be solved and you'll be able to finalise the process.

    Attention: If you have more than 1 number registered in your simyo account, and you want to register all of them, you'll have to mark all of them at the first page of the registration for sms reload. If you do the registration process one by one, it won't work out.
    The maximum amont of numbers you can register under 1 bank account or credit card is 5.

  • Which banks are compatible with sms reload?

    The following banks are compatible with sms reload:

    Axa Bank Belgium
    Bank van de Post
    Centea
    Dexia Bank
    Fortis Bank
    ING Belgium
    KBC Bank
    Antwerps Beroepskrediet
    Antwerpse diamantbank
    Argenta Bank
    Banco Bilbao Vizaya
    Bank J. Van Breda
    Bank of America
    Bank of Baroda
    Banque Commerciale du Maroc
    Banque CPH
    Banque privée Edmond de Rothshild
    BCH Benelux
    Byblos Bank Europe
    Citibank International
    Commerzbank
    Crédit commercial de France
    La Poste/De Post
    Delta Lloyd Bank
    Deutsche Bank NV/SA
    Europabank
    F. Van Lanshot Bankiers
    Goffin Bank
    Beroepskrediet/Crédit Professionnel
    Oost-Vlaams Beroepskrediet
    Record Bank
    Robeco Bank
    State Bank of India
    Triodos Bank
    VDK Spaarbank

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