Network quality

Today, more than 2 million mobile phone subscribers in Belgium use the high-quality and modern KPN Group Belgium network. To guarantee this quality, KPN Group Belgium continuously controls its network, 24h/24, 7j/7 with plenty of people contributing daily to offer the best service.

the indicators below show the network quality for the period April 2010 - September 2010

blocking rate >		< dropped call rate

 

	very bad		bad		fair		good		very good
> 4%		]3%, 4%]		]2%, 3%]		]1%, 2%]		]0%, 1%]

Blocking rate
A blocked call occurs when you cannot call via a GSM connection. It may be caused by an unexpected technical issue or if the network is saturated.

Dropped call rate
A dropped call occurs when your mobile phone call is disrupted because of an unexpected technical breakdown. It may happen when you are in an area where there is no network coverage or when the mobile signal is transferred from one mobile antenna to another one.

 

Information on the service quality - data in accordance with the BIPT decision of 3 April 2008 on quality indicators for electronic communication services as specified in Article 113 of the Electronic Communication Law of 13 June 2005.

Indicators concerning the quality of communication services for the period October 2009 - March 2010.