Third party services
For whom?
For all prepaid and postpaid customers using the KPN Group Belgium
network.
How does it work?
A number of external suppliers offer services that are
available via SMS, MMS or special numbers. You can then subscribe
to the news, or follow the sports results in real time, check the
weather, download ringtones, take part in competitions, get access
to websites, chat…
How much does it cost?
The cost of sending or receiving a text message and MMS, as well as
the cost of subscriptions depends on the different external service
suppliers. They are not determined by KPN GROUP BELGIUM.
Special numbers: the tariff of calls to special numbers will be
determined by the service suppliers.
To activate this service
SMS and MMS: The external service suppliers will
normally ask you to text a code to a special number. You will then
receive the information you require in exchange (the weather, Stock
Market quotes, a link to download a ringtone...)
Special numbers: by making a call to a special number (e.g. 090 or
070) or to a short code, you use the service of an external service
supplier.
Want to know more about a third-party service?
If you have a question about these services, please contact the
service provider. You can find their contact details
here. If you have a monthly plan, you can also find this
information on your invoice, in the section called “amount to be
collected on behalf of third parties”.
Tips & Tricks
Please note that all these services are not offered by
KPN GROUP BELGIUM. The external service suppliers determine the
price and the service, KPN GROUP BELGIUM can in no way be held
responsible for the rates that are charged and the services
provided.
Service blocking: You don’t want to have any surprise on your
invoice? It is very easy! Thanks to call blocking you can prevent
from calling determined numbers. So you can stop international
calls or calls from external services. A good tip if you have
children at home! More info? click
here
How can I protect my child?
KPN GROUP BELGIUM makes every effort to protect children when they
use a mobile phone. In February 2007, the European mobile operators
and content providers developed a collective framework for the
entire EU to promote the safety of younger teenagers and children
using mobile services.
The Belgian Mobile Operators support this framework and have agreed
to apply the initiatives that have been developed in the context of
this framework. You can consult hereunder this ‘Belgian code
of conduct for safer mobile use by younger teenagers and children'.
More information? Contact Insafe: www.saferinternet.be or Child
Focus: www.childfocus.be.
Ethical Commission
The Ethical Commission for Telecommunications monitors to the
correct use of payable numbers (e.g. phone numbers with 0900 or 070
prefix, 4 digit SMS codes starting with 3, 4, 7 or 9). Besides
conducting investigations on their own initiative, they can also
investigate complaints about the non-compliance with the Ethical
Code for Telecommunications. Complaints can be submitted to the
secretariat of the Ethical Commission (Ellipse Building - Building
C - Koning Albert II laan 35 - 1030 Brussels). The complaint will
be presented to the Ethical Commission if the problem cannot be
solved through mediation on operator level. The Ethical Commission
can also examine complaints submitted through the Federal Ombudsman
for Telecommunications, if the Ombudsman could not achieve a
satisfactory outcome for the complainant. You can find more
information about the Ethical Commission and their activities
here .
